System/Unit to be Removed and Purchase Price Refunded to Consumer
System/Unit to be Removed and Replaced with Another System/Unit of the Same Model.
NOTE:The 100% Satisfaction Guarantee is not to be used in situations where a regular warranty will suffice. The 100% Satisfaction Guarantee can only be used as the final step when all other means of resolving a problem have failed.
NOTE FOR GEOTHERMAL INSTALLATIONS: The 100% Satisfaction Guarantee applies only with respect to above-ground equipment. Any costs associated with purchase, installation, or removal of the earth loop are not covered under this program.
The Distributor Service Manager must contact the TSM prior to removing and replacing the unit. Failure to do so may result in denial of the claim. Dealers may be required to submit the Start-Up checklist, Troubleshooting forms and service history documentation. Dealers must have service technicians trained by qualified Bryant or Carrier geothermal trainers.